STORE TERMS & CONDITIONS
Postage & Packing Rates
UK mainland – £2.95 per order for heavy items (paperbacks, mugs, cardigan), £1.95 per order for light items (keyrings, foldable bag). Maximum £5.85 per order.
Rest of the world – available on request
UK Delivery
Orders are sent using Royal Mail and take an average of 3-5 working days.
Orders placed before 11am GMT/BST Monday-Thursday will usually be dispatched the next day.
If you require express delivery or you would like your package to go by registered post, please put a note in at checkout and you will be contacted to arrange the charges. You can also contact us within three hours of purchasing (if done before 11am) quoting your order – it’s easier if you use the email address that you paid with.
Please note that occasionally there are external factors that can delay delivery of your parcel, such as snow or strikes etc.
International Delivery
At present we use Royal Mail Airmail.
Please allow 2-3 weeks for EU delivery and up to 6 weeks for Worldwide delivery – please note that delivery times do tend to be far quicker (5-7 working days) so the times quoted are the worst-case scenario.
Please check local customs/handling charges in the country which you reside as we cannot be held responsible for any import charges incurred.
Returns
The terms outlined here apply to physical goods. For ebooks and other digital goods, no refunds are available unless there is an issue with the product. Please email to discuss.
Please advise us of the issue by email and include your order number, name, date of order and reason for the return and we will liaise with you to make the return. You should normally receive a response within 24 hours.
The address for returns is: Key for Change, Unit 2 Beasley’s Yard, 126a High Street, Uxbridge, UB8 1JU. Please don’t post without notifying us first.
Contact: keeley@keyforchange.com
Returned goods must be intact and resale-able. Please make the return within 7 days of receiving your order in order to qualify for a full refund including original postage charges.
Unless otherwise agreed, the customer must bear the cost of returning the goods.
A full refund including initial delivery charges will be refunded when the return is made within 7 days of receiving the order. Registered post is recommended because we cannot accept liability for any lost or damaged items – registered items are covered by postal insurance so that you can claim. A refund for the amount, including initial shipping charges (within UK only), will be made within 28 days according to whichever method of payment was originally used. Please don’t ask for funds to be directed to a different account. Refunds are made in £ GBP so if you ordered from abroad please check your card/bank’s exchange rate.
If you wish to return an item because it is faulty, please contact us first. Your rights to return goods are protected under the EU Distance Selling Directive.
Items can be returned up to 28 days after receipt of order. If returned after 7 days (UK) or 14 days (Europe and everywhere else), postage charges won’t be refunded.
